Sometimes gdi32.dll module can identify the size of some printer drivers incorrectly. And you can see the following error in Event Properties:
“The Citrix Print Manager Service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.”
And the Event ID is 7031.
And sometimes you can reinstall the print drivers, but on the attempt to print anything you can see the following error message:
“Windows cannot connect to the printer. The local print spooler service is not running. Please restart the spooler or restart the spooler or restart the machine.”
Most likely this error can appear when your printer drivers are damaged. Usually the user can see the Error 7031 Print Spooler, after the upgrade of the operational system to newer version, during which the printer was connected to the PC. Or maybe your antivirus deleted some drivers because they were infected. Then the problem with the virus disappeared, but the problem with the printer arose. The Error 7031 Print Spooler is a very serious problem and it can prevent you from normal work with your computer. Sometimes it takes time and effort to eliminate this problem if you don’t exactly know what driver was corrupted.
As a escorting of the Error 7031 Print Spooler you can notice the following disorder:
- Printer disappears from the list of printers and faxes.
- Printer doesn’t allow the user to reinstall itself.
To fix this problem you can try to update the following files from the same version:
netevent.dll, spoolss.dll and spoolsv.exe.
You can do it, using the Search in Start Menu or restore the system.
And also you can fix the Error 7031 Print Spooler with the following method:
1. Click Start, then Run, type “cmd“, click OK and type the following command:
sc config spooler depend=RPCSS
Pay attention that there is no space before the sign “=”, but there is a space after it. If this method will help and your Print Spooler works, then reinstall Dell 942 driver.
Or you can download the patch with the drivers for your Windows version and extract it in C:\Temp.
If there is no such folder, then create it:
- 1. Click Start, then All Programs, Accessories.
- 2. Right-click CMD.EXE and select Run as Administrator.
- 3. Click on DOS box and type the following:
- 4. Repeat the attempt to extract